Hear from Our Customers
A repaired roof isn’t just about stopping water. It’s about not lying awake during a nor’easter wondering if this is the storm that finally gets through. It’s about knowing the work was done by the same crew that showed up on day one — not handed off to someone you’ve never met. When the job is done right, that anxiety goes away, and it stays away.
For Hoars Addition homeowners, the stakes are real. The area sits in the flat, open corridor along US Route 13, and that terrain doesn’t buffer wind the way hills or tree lines do. Kent County’s spring and fall storm seasons push sustained winds across residential rooftops with very little resistance, and once a shingle lifts or flashing separates, water finds a way in fast. Getting that fixed — correctly, with materials that are warranted and installation that’s backed — is what actually protects a home worth $314,600.
The climate here also works against roofs quietly. Delaware’s freeze-thaw cycles through winter mean any small gap that exists in October is a larger gap by March. Humidity through the summer accelerates granule loss and biological growth on older shingles. These aren’t dramatic failure events — they’re slow, cumulative, and easy to miss until the damage is already structural. A proper repair stops that progression before it reaches the decking.
We’re a family-owned roofing contractor based out of Smyrna, DE — which puts us roughly 10 to 12 miles north of Hoars Addition along US Route 13. That’s not a technicality. It means when something goes wrong in the Cheswold area after a storm, we’re already close, and we know this corridor’s weather patterns because we’ve worked in them for over two decades.
What sets us apart isn’t a tagline — it’s the way we operate. Every job is handled by our own trained, insured crew. No subcontracting, no handoffs, no strangers showing up at your door. The person who does your inspection is connected to the team that does your repair. That accountability is rare in this industry, and it’s exactly what homeowners in an unincorporated community like Hoars Addition need — because there’s no town building inspector to call if something goes wrong. Our credentials are your protection, and they include GAF Master Elite status, BBB accreditation, and a 5.0 Google rating from 63 or more verified reviews.
It starts with a free inspection. A member of our team comes out to your Hoars Addition property, gets on the roof, and actually looks — at the shingles, the flashing, the underlayment, the penetrations. Not a drive-by assessment, not a quote based on satellite imagery. A real inspection that tells you exactly what’s wrong, what’s at risk, and what can wait.
From there, you get a written estimate with a clear scope of work. No vague line items, no surprise charges when the job is done. If your damage is storm-related and you’re thinking about filing an insurance claim, we walk you through that process too — documenting the damage properly, communicating with your adjuster, and making sure you’re not leaving money on the table. This is especially relevant for Hoars Addition homeowners who’ve dealt with Kent County’s wind events and may not realize what your policy actually covers.
Once the work is approved, our crew gets to work. Because Hoars Addition is in unincorporated Kent County, permits for roofing work fall under the Kent County Department of Planning Services rather than a municipal office. We handle the compliance side — we’re properly registered with Delaware’s Department of Labor and Division of Revenue, so you don’t have to figure out what’s required. When the job is done, the site is cleaned up completely. Nails, debris, old materials — gone. That’s not a bonus, it’s just how we work.
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Our roof repair services cover the full range of what Kent County homes typically need — shingle replacement, flashing repair, leak diagnosis and remediation, underlayment repair, and emergency storm damage response. If you’ve got a specific problem you can see, we fix it. If you’re not sure what’s wrong but something feels off, our inspection process identifies it.
For Hoars Addition homeowners dealing with the aftermath of a wind event on the Route 13 corridor, our emergency repair availability matters. A missing section of shingles or a lifted flashing joint after a spring storm isn’t something you want to leave exposed while you wait for a two-week appointment window. Our emergency response is designed for exactly that scenario — quick assessment, temporary protection if needed, and a clear timeline for the permanent fix.
On the warranty side, we’re one of a small number of contractors in the region who can offer GAF’s Golden Pledge Limited Warranty — because we hold GAF Master Elite Contractor status, which only the top 2% of roofers in the country qualify for. That warranty covers both materials and workmanship under a single document, which is a fundamentally different level of protection than what most local competitors can offer. Add to that our own workmanship warranty, and you have two layers of coverage on every job. Financing is also available for homeowners who need to move forward now but want flexibility on the payment side.
The honest answer is that it depends on the age of the roof, the extent of the damage, and what the inspection reveals — and a contractor who gives you a straight answer on that before you commit is worth paying attention to. A general rule of thumb in the industry is that if more than 30% of the roof surface needs work, replacement often makes more financial sense than patching. If your roof is approaching or past the 20 to 25-year mark that most asphalt shingles are rated for, that’s another factor worth weighing.
For homes in Hoars Addition and the Cheswold area, the freeze-thaw cycles that Kent County sees through winter can accelerate deterioration in ways that aren’t obvious from the ground. What looks like a few missing shingles on the surface might involve compromised underlayment or decking beneath. That’s why our inspection process goes beyond a visual check from the driveway — it’s a hands-on assessment that gives you a real picture of what you’re working with before you make any decision.
It depends on your policy, the cause of the damage, and how well the damage is documented. Most standard homeowners insurance policies in Delaware cover storm-related roof damage caused by wind, hail, or falling debris — but coverage can be affected by the age of your roof, whether you have replacement cost value or actual cash value coverage, and whether the damage is properly documented before any repairs are made.
This is where having a contractor who helps with the claims process makes a real difference. We assist Hoars Addition homeowners through the insurance claim process — which means documenting the damage correctly, communicating with your adjuster, and making sure the scope of work reflects what actually needs to be done. Kent County sees enough seasonal wind and storm activity that insurance claims for roof damage are not uncommon here, and a contractor who knows how to navigate that process can be the difference between a fully covered repair and an out-of-pocket bill.
Most standard roof repairs — shingle replacement, flashing repair, leak remediation — are completed in a single day for a typical residential home. More involved repairs that require addressing underlayment damage or larger sections of the roof may take two days, but that’s the exception rather than the rule. Emergency repairs, where the priority is stopping water infiltration quickly, can often be addressed with a same-visit temporary fix followed by a scheduled permanent repair.
The timing can also be influenced by the season. Fall is generally the best window for roof work in the Cheswold area — temperatures are moderate, materials perform well during installation, and you’re getting ahead of the winter freeze-thaw cycle that tends to worsen any existing vulnerabilities. If you’re dealing with a repair need heading into winter, getting it done before the first hard freeze is worth prioritizing. We’ll give you a realistic timeline upfront so you’re not left guessing.
GAF Master Elite is the highest certification level GAF — the largest roofing manufacturer in North America — awards to contractors. Only the top 2% of roofers in the country qualify, and it requires demonstrated installation quality, ongoing training, proper licensing and insurance, and a verifiable track record. It’s not a certification that gets handed out based on how much product a contractor buys.
The practical difference for a homeowner is the warranty. GAF’s Golden Pledge Limited Warranty — which covers both the materials and the workmanship — is only available through Master Elite contractors. A standard GAF-certified contractor can offer a more limited warranty, but they cannot offer the Golden Pledge. For Hoars Addition homeowners making a significant repair or replacement investment on a home valued at over $300,000, the difference between a standard warranty and one that covers both materials and labor under a single document is not a small thing. We hold Master Elite status, which means that level of protection is available to you.
In Hoars Addition and the Cheswold area, the most common causes of roof leaks come down to a few recurring issues. Flashing failures around chimneys, skylights, and roof penetrations are at the top of the list — flashing is the metal that seals the joints between the roof surface and vertical structures, and when it separates or corrodes, water has a direct path in. Shingle damage from wind is the other major driver, and the flat, open terrain along the US Route 13 corridor means Kent County wind events hit residential roofs with more force than in areas with natural windbreaks.
Freeze-thaw damage is also a factor that’s easy to underestimate. When water gets into a small gap in October and freezes repeatedly through the winter, that gap expands. By spring, what was a minor flashing issue or a small nail pop can become a meaningful leak. Delaware’s humid summers also contribute to moss and algae growth on older shingles, which traps moisture against the surface and accelerates granule loss. Regular inspection — especially after storm seasons — is the most reliable way to catch these issues before they become expensive.
Yes — we offer financing for homeowners who need to move forward with a repair or replacement but want flexibility on how they pay for it. This is genuinely useful in a community like Hoars Addition, where most residents are long-term homeowners who may be managing competing financial priorities or are on a fixed income in retirement. A roof problem doesn’t wait for a convenient time in your budget, and deferring a repair to save up often costs more in the long run when water damage to insulation, decking, or interior finishes gets added to the bill.
The free estimate we provide gives you a clear number before you commit to anything — so you know exactly what you’re financing and what the scope of work covers. There’s no pressure to decide on the spot, and the financing option means a necessary repair doesn’t have to become a financial crisis. If you’re unsure whether your situation qualifies or want to understand the options before you book an inspection, that’s a straightforward conversation to have when you call.
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